Now Hiring - Area Sales Manager in Sandston, VA

TITLE: AREA SALES MANAGER

Organizational Structure: DoubleTree by Hilton Richmond Airport, Sheraton Richmond Airport, Hilton Garden Inn Richmond Airport, Holiday Inn Express

DEPARTMENT: Sales & Catering

STATUS: Full Time/Exempt

REPORTS TO: Director of Sales

SUBORDINATES: N/A

Job Summary:

The Area Sales Manager is responsible for effectively soliciting all accounts in his/her assigned market segments. He/she is also responsible for prospecting and closing on assigned accounts/territory to positively impact the assigned hotel(s) top line room and event revenues based on the goals assigned to each hotel. He/she is the central contact for information specific to this department for assigned hotels. The Area Sales Manager will be responsible for selling guestrooms, meeting space and Food & Beverage for the assigned hotels. Responsibilities also include establishing new accounts through prospecting and outside sales calls, generating revenue by up selling and booking repeat business while keeping quality consistently high

Essential Job Functions:

· Solicit, negotiate and book new and repeat business through various efforts including prospecting, site tours, sales blitzes, prompt and competent

follow-up on leads/referrals, use of reader board analysis, and networking in order to maximize room revenue to meet and/or exceed individual and team sales and revenue goals.

· Develop and continually enhance relationships with key accounts, business and travel industry accounts, community organizations and professional associations to maintain high visibility and increase market share

· Ensure that the information in the property management system is accurate

· Prepare and process correspondence, contracts, Banquet Event Orders, function information and agendas as requested in a timely and professional manner

· Maintain and participate in an active sales solicitation program

· Initiate and follow up on leads as directed or assigned

· Develop a full working knowledge of the operations of the hotel(s), including Food and Beverage, Guest Services and Reservations

· Monitor production of all top accounts and evaluate trends within your market or assigned segment

· Utilize the automated sales system according to Shamin standards

· Maintain regular attendance in compliance with Shamin standards, as required by scheduling, which will vary according to the needs of the hotel

· Maintain high standards of personal appearance and grooming which includes a nametag and attire when working

· Maintain high standards of office organization while maintaining a clean and uncluttered work area

· Comply at all times with Shamin standards and regulations to encourage safe and efficient hotel operations

· Minimum expectation is to meet set monthly/quarterly/yearly revenue productivity and booking goals; preference is to exceed set goals

· Operate within the established sales expense budget

· Maintain and participate in an active sales solicitation program

· Initiate and follow up on leads as directed or assigned

· Develop a full working knowledge of the operations of the hotel(s), including Food and Beverage, Guest Services and Reservations

· Monitor production of all top accounts and evaluate trends within your market or assigned segment

· Utilize the automated sales system according to Shamin standards

· Regularly contact existing accounts based on the tracing frequencies found in the sales system

· Invite clients to the hotel(s) for entertainment, lunches, tours and site inspections

· Assist in the preparation of required reports in a timely manner

· Understanding of all Shamin sales policies and selling techniques with an emphasis on maximizing occupancy and Average Daily Rate (ADR)

· Conduct professional, thorough site inspections of the hotel(s) with clients, exhibiting key features and benefits of the property

· Understand the competitors in the markets and the strategy to sell against them

· Participate in the S.W.O.T. analysis

· Perform other duties as requested by management

TOP Requirements:

· Team Up, Own It and Passionately Serve!

· Team Up: Be Golden, Collaborate and Help Others Succeed.

· Own It: Be a role model, Embrace Responsibility and Keep Learning.

· Passionately Serve: Be Positive, Care Deeply and Create Memories.

· Recognize your co-workers with a Shout Out when they Team Up, Own it or Passionately Serve.

· Demonstrate self-confidence, energy and enthusiasm at all times.

· Understand that you represent and reflect Shamin Hotels TOP Culture while at your hotel.

Qualification Summary:

Education & Experience:

· Multi Property Experience Preferred

· Previous Hotel Sales Experience Required

· Hilton and Marriott experience recommended

· High school diploma or GED certification required.

· Bachelor’s Degree and/or extensive experience in a hotel or related field required.

· 1-2 years of hotel or customer service experience preferred.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of the job, the employee will be required to:

· Frequently stand, walk or sit for extended periods. Long and varied hours are often required (8+ hours).

· Ability to use hands to fingers, handle, feel, talk and hear.

· Bending, reaching, stooping or crouching on occasion.

· Light Work - Exerting up to 25 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

· Specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

Mental Requirements:

· Must be able to convey information and ideas clearly, both oral and written in English.

· Must be able to evaluate and select among alternative courses of action quickly and accurately

· Must be able to work well in stressful, high-pressure situations including the ability to handle guest complaints and disputes while resolving them even if the situation did not begin with them.

· Must maintain composure and objectivity under pressure. Must be respectful and maintain a calm demeanor.

· Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems.

· Must have the ability to assimilate complex information, data, etc. from various sources and consider, adjust or modify to meet the constraints of the particular need.

· Must be effective at listening to, understanding and clarifying concerns and issues raised by team members and guests.

· Must be able to work with and understand financial information and data, and basic arithmetic function.

· Must be able to work with a myriad of personalities and levels within the hotel and outside sources

· Must be able to negotiate with clients while understanding the budgeted goals of the hotel(s) that need to be attained

This job description is a general representation of the duties and responsibilities commonly found for this type of position.

Job Type: Full-time

Pay: $50,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Holidays
• Monday to Friday
• Weekend availability

Supplemental pay types:

• Bonus pay

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel Sales: 2 years (Preferred)

Work Location: One location